Shipping & Delivery Terms:

  • Orders are typically shipped within 1-3 days. If a shipping delay is expected you will be notified the day the order is placed.

  • Ground shipping via UPS, FedEx, or USPS and is included in the purchase. Expedited shipping is available at an additional cost.

  • International shipping must be approved before the purchase and the order is subject to actual shipping charges.

Return/Refund Policy:

  • Returns may be made within 30 days of purchase

  • Returns must be sent back in original packaging and in unused condition.

  • Buyer is responsible for return shipping.

  • Refunds are processed within 1-3 days.

Product Disclaimers:

  • Standard Installations may be performed by end-user.

  • System is compatible in fresh and salt water.

  • System performance may vary based on water type (salt or fresh) and maintenance intervals.

  • Product manual available here: Installation, Safety and Operating Instructions

Warranty Information:

  • Please contact us if your LED Light system is not functioning as expected.

  • Big Water Lights warrants its LED Light systems for 1 year from the date of purchase.

  • Misuse, abuse, improper installation, neglect, improper return shipping, damage caused by disasters such as flood, fire, or lightning, unauthorized repair or modifications will void your warranty.

  • The purchaser is responsible for return shipping for warranty claims. In rare cases of shipping damage we will provide a replacement part or parts as needed and provide a return shipping label at our discretion.

Payment Terms:

  • We accept payment directly through our web store. Payments are processed with Stripe, we do not collect credit card information directly and we do not process phone orders.

  • Charges to your card are made at the time of the order.

  • We may issue a direct payment request via email through Stripe for custom orders and/or replacement parts not offered in our web store.

Customer Support:

  • For questions about your order, returns, or warranty claims, contact us through our web form or email at sales@bigwaterlights.com for fastest response.

  • Customer service hours: M-F 9:00-4:30PM Pacific Time.